general information information about ordering, shipping, returns, privacy policy print file, inc. website - www.printfile.com • e-mail - support@printfile.com tel - 1-800-508-8539/407-886-3100 • 1846 south orange blossom trail apopka, fl 32703 ordering information: internet: visit our website at www.printfile.com. you will receive an e-mail confirmation of your order. most items will ship within 48 hours. phone: call toll free at 1-800-508-8539 - monday – thursday 8:00am – 5:30pm est - friday 8:00am – 4:30pm est payment: print file accepts visa, mastercard, american express, discover, paypal and money orders. personal checks require one week for approval. opening accounts: public institutions, private institutions, and businesses may establish an open account by requesting and completing a credit application. allow 2-4 weeks for credit approval. terms are net 30 days. open account customers can order by phone, email or fax only. the billing minimum is $250. shipping: free shipping within the contiguous u.s. on ground shipments of $300 or more (does not include 32×40 mat boards). other shipping costs will be calculated based on size and weight. our goal is to ship all in stock items within 2 business days (monday – friday). supply a street address for delivery. (note: all shipments to apo, fpo or p.o. boxes are shipped via us mail and may delay delivery.) items ordered together are not always shipped together. for alaska, hawaii, puerto rico and international customers we offer a variety of shipping options. please contact us or visit our website www.printfile.com for more information. all orders are shipped fob origin. refused or returned packages are subject to return fees. *international orders will not ship incomplete and may have to pay customs fees once it arrives at the destination country. damaged merchandise: please inspect your shipment immediately upon receipt. if you find damaged items, please note the damage on all delivery receipts or freight bills. retain packing materials (box, tape, filler, etc.) and call our customer service department at 1-800-508-8539 or fill the return request form on our website for further instructions. we will promptly arrange for replacement or credit. returns and exchanges: returns will be allowed only with prior authorization, and must be made within 90 days of invoice date. please inspect all merchandise when it is delivered. if for any reason you must return or exchange products, we will handle your return by promptly exchanging the item or issuing credit. returned products need to be unopened and in resalable condition. additional shipping charges may apply. simply call our customer service department at 1-800-508-8539 to obtain a return authorization number. please return your package along with the original packing slip in its original package to the provided address. sales tax: print file is responsible for collecting florida state sales tax. the appropriate tax rate will be automatically calculated and added to your order. tax exempt purchases within the state of florida will be valid only if a current resale certificate or exempt organization certificate is on file. trademarks, copyrights, and patents: copyright 2023 print file, inc. all rights reserved. print file, workbox, and other print file product names and descriptions are registered trademarks of print file, inc. additional design and patent protection may apply to the entire print file, inc. product line. all images and written content are a copyright of print file, inc. other information: bulk prices are available upon request. while we try to ensure the accurate description of all items in this catalog, prices and product specifications are subject to change without notice. privacy policy this online privacy statement specifies what information is collected online, as well as how it is used. what personal information is collected? in general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. the information we learn from customers, however, helps us personalize and continually improve your experience at printfile.com. information you give us: print file, inc. receives and stores personal information about you when you subscribe to a service, register to receive brochures, or participate in contests, sweepstakes and/or promotions. this information may include your name, shipping/billing address, telephone number, and email. you may choose not to provide such information. credit card data and registration information is protected by secure sockets layer ("ssl") or other encryption mechanisms. online payment processing for www.printfile.com is processed by authorize.net. print file, inc. does not store credit card information. print file, inc. cautions visitors to its websites that no network, including the internet, is entirely secure. accordingly, we cannot be responsible for loss, corruption or unauthorized acquisition of personal information provided to our websites, or for any damages resulting from such loss, corruption or unauthorized acquisition. how is information used? emails - if you provide the printfile.com web site with your e–mail address, you may receive e–mails from the printfile.com web site. "contact us" and comment features - print file, inc. encourages visitors to its websites to contact us with questions and comments. email addresses and other information of persons using these features may be collected in order to facilitate our responses to those inquiries. catalog mailing list - if you provide your name and address, we will add you to our mailing list and we may send you catalogs as a result of visiting our web site. if you prefer not to receive catalogs from us, please contact us at support@printfile.com or 800-508-8539 and ask to be taken off our mailing list. sharing with other companies - print file, inc. does not sell or rent personal information about you to any third parties. we may however, share information with carefully selected third party service providers, vendors, business partners and other organizations who provide support services to us (such as a printer, mailing house, web host, order fulfillment, shipping, customer service, data management and promotional services) or that help us market our products and services. we provide these companies with the information needed for them to perform their functions. links to third party sites: the printfile.com web site may include links to other web sites that are not under our control. these other web sites have their own policies regarding privacy. you should review those policies before visiting those websites. policy changes: this policy is subject to change. if we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site.